After finally being able to talk to someone at the unemployment office who was handling her claim and asking to talk with a supevisor, things seemed to go much more smoothly. Massachusetts Unemployment Phone Numbers . “The only thing I could do was call the phone number on the website, and got the exact same answer I kept getting over and over again which is, we have no idea when you’ll get paid.”. It's so hard to wait for that call back. Please continue chasing until you have a concrete update. What is an overpayment? Viewers we spoke say DUA is not only not giving them answers, but the agency is now demanding repayment of funds paid out prior to the verification process. With unemployment numbers still high in Massachusetts, the number of NBC10 Boston viewers who are having trouble getting their unemployment benefits is also up. electronic-payments. Press J to jump to the feed. We viewed official unemployment documentation from Departments of Labor in all 50 states and the District of Columbia to compile the payment details for each state. https://www.mass.gov/forms/massachusetts-department-of-unemployment-assistance-dua-virtual-town-halls. Amount and Duration of Unemployment Benefits in Massachusetts. Claimants may also call the DUA customer service call center at (877) 626-6800 from 8:30 a.m.– 4:30 p.m., Monday through Friday. Additionally, the state requires that you: 1. If you believe a fraudulent unemployment claim has been filed in your name, you should report the fraud at mass.gov/unemployment-fraud. Related posts: ... My unemployment claim says benefit payment control audit and it has been 7 weeks of filing and I haven’t heard nothing what is the deal. Sam says: January 31, 2021 at 12:20 am Richard, There will be a delay due to the pendency. Others are having issues with Reliacard. I’ve thankfully gotten a bunch of my bills on hold for the time being but having nothing coming in definitely makes me nervous. The first time I filled out a claim, I misunderstood the “have you been offered work?” question - I read it as asking if I had been offered work from my current employer so I answered “yes”. Is there anything else I can do in the meantime while I wait to hear back? Normally, if you are requesting unemployment benefits, we use each eligible payment to repay your overpayment. FOX43 Finds Out: why your unemployment payments may be on hold Some people were getting payments and then they suddenly stopped. “I haven’t heard anything. They did tell say, however, that due to criminal activity surrounding the national unemployment fraud scam, The Department of Unemployment Assistance is continuing to implement identity verification measures which may delay payments for some claimants. With unemployment numbers still high in Massachusetts, the number of NBC10 Boston viewers who are having trouble getting their unemployment benefits is also up. TWC cannot pay you for the first week of your claim, also known as the waiting week, until you return to full-time work or exhaust your benefits. The COVID-19 Pandemic Unemployment Payment is available to employees and the self-employed who have lost their job on or after 13 March due to the COVID-19 pandemic. Of course I cant get through to the help hotline as I'm sure everyone is having some problems or another. Applications will now be accepted until the 31 March 2021. “I am so grateful for everything that you guys have done for me," Vachon said. I'm into my 3rd eligible pay week which I filed today. She was even given an "inside" phone number so she could reach a live person rather than being stuck on "perma-hold." 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