You could even try to get the Commander of the military unit that oversees your Ticket Office involved if needed. We could probably just wait until next year however, we have prepurchased military tickets and to date, Disney has been silent on whether they will allow for an extension on the expiration date which is currently 12/18/2020. She said when the new tickets are announced around October or whenever they are announced for next year that we would have to scan the front and back of our tickets and email them to Disney. (Learn more about the new Disney Park Pass System online.) Required fields are marked *. https://www.militarydisneytips.com/Special/Contact-Disney.html. For more information on our data collection and use practices, please read our Privacy Policy. Walt Disney World uses demand-based pricing for both single- and multi-day tickets, with the price per day decreasing for multi-day tickets. We live in CO Springs. They said it was across the board for ALL bases for Disneyland tickets. We ordered from Shades of Green and were planning to go to WDW in early May. I’m going to attempt and call on post cross your fingers for me. After reading this post, I also checked my tickets on the MDE app and they say they expire 26 Sept 2021. FAQ Friday Blog Posts – Your Most Asked Questions, Regular Military Discounted Disney Tickets, Resort Hotel Information and Military Discounts, Disney Armed Forces Salute Room Discounts, Dining Information and Military Discounts Overview, Transportation Information and Military Discounts Overview, All You Need to Know About FastPass Plus for the Military Traveler, Linking Disney Military Tickets and FastPass Plus Reservations, PhotoPass and MemoryMaker Military Discount, Outside the Parks Information and Military Discounts, Shades Of Green – Disney Price Comparison, Shades of Green – Disney Value Resort Comparison, Shades of Green – Disney Moderate Resort Comparison, Shades of Green – Disney Deluxe Resort Comparison, Shades of Green Attraction Ticket Sales Office. Military family owned and operated! What it used to be: get picked up at your hotel in a new Suburban. We were originally traveling in March. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Here are a few things I have seen on Facebook: Update 7 April: Shades of Green has a updated return/upgrade policy for what’s going on! We used 2 of our 6 day park hoppers in March before the park shut down. We have already rescheduled for September. I’m beyond disappointed in Disney shame on them. But the value of unused ones can always be used. Disney theme parks in Orlando are now operating at a 35 percent capacity, up from the 25 percent capacity they reopened at in July. It’s frustrating that they cannot post a statement online (I won’t believe anything until an official statement is released). Disney theme parks in California remain closed. April 12th-17th. They also told me things are in the works but that they are pretty certain refunds will be given out by mid April. Disney Armed Forces Salute Tickets can be upgraded to any Annual Pass. They took the tickets and my info and said it might take awhile for the refund to be processed. I’ve done it before as have others. Sabine also said that “I should be happy if we even get to spend one day in the parks” with our 4 day park hopper tickets that we purchased for our family of 6 and spent upwards of $1200 for. I emailed them back for further information and to ask when they would update their website or put out a statement. Walt Disney World Resort is saluting U.S. military personnel by offering promotional theme park tickets. You will also be able to purchase the Disney Military Promotional Ticket from your U.S. military base ticket office as well. Last week, when we realized all the restrictions of the opening coupled with my military brother possibly wouldn’t even be allowed to take leave then, we went back to Fort Hood ITR to ask again, and they made us fill out a bunch of paperwork, show where the money was paid to ITR through our credit card statements, and then they sent it all out and we got a refund this morning. I plan to have a discussion with our ticket office here at Fort Eustis on Monday, as that is the only day they are open currently. It’s a shame. Purchase now through February 14, 2021. Disney’s Armed Forces Salute Tickets are Non-Refundable and expire on 18 December 2020. In fact, she even gave me the time the notice was sent to the agents, 3:48 p.m. She was just starting to give me the information in the released when my power went out and the call dropped (dang VA thunderstorms!). I wasn’t aware but AF and Army ITT’s were operational under different umbrellas and will probably have different answers to this question. Our hotel room was cancelled and they refunded the deposit. 05/29/2020. Has anyone heard about an agreement between Disney and Military Ticket Sales that, due to COVID-19, Disney would allow military ticket sales to give refunds, even if tickets were linked to MDE accounts? Learn how your comment data is processed. The current Disney Park closure has caused havoc in the military community! MacDill, AFB had me turn the SALUTE tickets to a designated PO Box for refund processing. The only cast member opinion that matters is the one in person at point of sale. When you are told that the tickets are non-refundable Disney recommends asking again. My situation might be different than others because my spouse is currently deployed. For more information on our data collection and use practices, and managing your preferences, please read our privacy policy. I guess my next step is to try and return tickets to Quantico ITT. I was told the Magic Your Way tickets were good through 2030. So I feel like we are out 1,500.00 . Depending on timing this could take from a couple weeks to well over a month. Kelly, we appreciate your patience and consideration during this unprecedented time and we hope to welcome you to our Resort soon. They will make a copy of your receipt and tickets and then contact Disney to verify that the tickets are not linked. Expiration dates on eligible ticket(s) will be updated prior to the theme parks’ reopening. I purchased my Military Salute tickets from Shades of Green. Has this been asked in your correspondence? Our tickets in MDE now say they expire on 26SEP21. Receive admission for 4, 5 or 6 days when you visit during the period from December 19, 2020 through September 26, 2021. The problem with this is that most Base Ticket Offices are now closed due to current events. I have received trusted feedback from the Air Force Academy ITT that they can return tickets. The military ticket discounts currently available offer military members and their families 5 or 6-day park tickets which expire in September of 2021. They are now closed for this time. It is so frustrating that they will not just give us a refund. 5 – 11. How would I go about applying the value of a wholly unused Disney Armed Forces Salute ticket to another Disney Armed Forces Salute ticket for next year? Within 2 week the refund was deposited in my bank account Excellent service received!. The official I quoted above only offered the Base Ticket Office option, he did not address tickets sold by Disney. At that time, we will be able to apply the value of the 2020 unused tickets towards the new purchase. You can see that I said I had Armed Forces Salute tickets. Did you return and get a refund in person at Eglin’s ITT or via the phone? Your ticket office will then issue you a refund after they get a credit. Ticket Offices Reportedly Giving Refunds (some may not be now that they are closed). We are in this situation, too. In addition to the Information, Tickets and Travel office on your installation, there is a virtual offering for military members to access discounts. I am never going in the summer months again we did that August 2019 was awful! It would be wonderful if Shades of Green would post that policy officially on their website! As far as I know the extension only applies to general public tickets. I was told to watch their website for when they reopened and call back then. We will not be able to reschedule our trip and really can’t afford to lose $1500. The have posted nothing regarding Disney Armed Forces Salute ticket. While Disney immediately posted information regarding its theme park tickets for general public guests, military travelers have been left out in the dark, wondering if they are out hundreds to thousands of dollars! They were pleasant and accommodating. I communicated with them by email and phone. My Disney app still shows our activated tickets as expiring in 2020, so I would think if that would change if they changed their policy. By submitting this form, you are granting Disney Parks Blog permission to email you. Just a word of caution to everyone: Disney has not posted this policy anywhere, in fact Disneyland has posted on their site that there is no change to the expiration/loss of value on 18 Dec. Disney will then refund the purchase price to the regional office who will then credit your ticket office in the next billing cycle (monthly). Tickets may not be combined with other ticket discounts or promotions. If you’re planning to travel to one of the Disney Parks & Resorts around the world, here’s what you’ll need to know and expect if you want to visit during the Covid-19 pandemic.. The tickets must be sent physically to the regional ticket purchasing center (San Antonio in their case). ITT here in LA is closed. But what if Disney doesn’t open till next year? On July 9, Walt Disney World Resorts’ reservations system opened to the general public; it initially only allowed guests with existing tickets, annual passholders and those with hotel reservations to book. The critical point in purchasing military tickets is to save military families money and honor their service, and I feel as both Disney and Shades of Green are doing just the opposite, so unfortunate to treat our military families so poorly at no fault of their own. Has anyone file complaints with G9 (HQ MWR) or Department of the Army IG office yet regarding Shades of Green “ no refund policy”? If not, I am going to be out of almost $1800. Disney will then refund the purchase price to the regional office who will then credit your ticket office in the next billing cycle (monthly). I’ve recommended that they extend the 2020Salute tickets through December 2021 for those who can reschedule and offer a solution for those who can’t. JB Charleston has stopped giving refunds. Never in my life have I spoken to anyone who works tor Disney who sounded so frustrated, let alone multiple people on the phone in one day. I got a voice mail from Shades of Green asking for my home address so they can mail the theme park tickets to me. Update on Walt Disney World Resort Operations, https://disneyworld.disney.go.com/travel-information/, Disney Cruise Line Coronavirus (COVID-19) Travel Alert, https://disneycruise.disney.go.com/guest-services/advisory/, https://disneyland.disney.go.com/travel-information/. Armed Forces Salute tickets too many times in the post, not give... 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